Front Desk Agent

Hilton Garden Inn Tysons Corner; Vienna (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Management Development Program

Career advancement opportunities

Travel discounts

Job summary

Hilton Garden Inn Tysons Corner is seeking a charismatic, outgoing Front Desk Agent to warmly welcome guests from arrival through checkout. You’ll set the tone for each stay, anticipate needs, and help create memorable experiences in a fast-paced environment.

This full-time role offers training and opportunities to advance, with a path from Front Desk to leadership positions through our Management Development Program (MDP).

Qualifications

• Previous front desk experience in hospitality preferred.
• Strong customer service mindset and professional communication.
• Comfort with hotel technology and guest data handling.

Responsibilities

• Welcome guests with warmth and professionalism at check‑in.
• Check guests in/out efficiently and manage reservations.
• Provide knowledgeable recommendations and assist guest needs.

Skills

Guest service mindset

Communication skills

Multitasking

Team collaboration

Tools

OnQ

Opera

Lightspeed

Kipsu

Slack

Job description

About Us

At our company, we believe T.E.A.M. means Together Everyone Achieves More. Our culture is built around supporting one another, celebrating success, and helping every team member reach their full potential—both personally and professionally.

We’re passionate about creating an environment where people feel valued, supported, and excited to come to work each day. If you’re looking for a place where you can build meaningful relationships, grow your career, and discover your “More,” we’d love to meet you!

About the Role

We’re looking for a charismatic, outgoing, and guest-focused Front Desk Agent to join our growing team!

As a Front Desk Agent, you’ll be one of the most important faces of our hotel. From the moment guests arrive, you’ll set the tone for their stay by providing a warm welcome, anticipating their needs, and creating memorable experiences.

If you genuinely enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional hospitality, this could be the perfect opportunity for you.

This is a full-time position.

Why Join Our TEAM?

We’re not just offering a job—we’re offering an opportunity to build a career in hospitality.

We believe in promoting from within and investing in the people who make our organization successful. Our career path can include:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Grow Your Career With Us

Ready to take the next step? Our Management Development Program (MDP) is designed to identify and develop high‑performing team members into the hospitality leaders of tomorrow.

Through hands‑on experience, mentorship, training, and leadership development, our top talent can have the opportunity to advance into management in as little as one year.

Your potential is limitless. What’s Your More?

TEAM Benefits

We’re proud to offer a comprehensive benefits package and perks designed to support you both at work and beyond:

• 401(k)
• Health, dental, vision, life, and voluntary insurance options
• Management Development Program
• Career advancement opportunities
• TEAM member and travel discounts
• Vacation, wellness, and holiday pay
• Employee referral bonus program
• Benefits eligibility for full-time positions
• Opportunities to grow within a thriving hospitality organization

See the World With TEAM Travel Discounts

Love to travel? So do we!

With multiple hotel brands and thousands of locations around the world, our TEAM members have access to travel discounts and, in some locations, food and beverage discounts. Whether you’re planning a getaway, visiting family, or checking another destination off your bucket list, your career can come with some incredible perks.

What You’ll Do

As a Front Desk Agent, you’ll help create an exceptional experience from check‑in to check‑out. Your responsibilities will include:

• Welcoming guests with a warm, genuine, and enthusiastic approach
• Checking guests in and out efficiently and professionally
• Managing guest information and reservations
• Assigning rooms and distributing keys
• Responding to guest questions, requests, and concerns
• Providing knowledgeable recommendations and assistance throughout each guest’s stay
• Anticipating guest needs and looking for opportunities to exceed expectations
• Communicating effectively with guests and fellow TEAM members
• Helping create a positive, welcoming, and memorable hotel environment

What We’re Looking For

We’re looking for someone who brings energy, personality, and a genuine passion for people. Hospitality experience is a plus, but we’re willing to train the right customer-service professional who is eager to learn and grow.

Ideal candidates will have:

• Previous front desk experience, preferably in a branded or luxury hotel environment
• A strong customer-service mindset and a genuine desire to make people feel welcome
• Excellent verbal, written, and interpersonal communication skills
• Strong listening skills and the ability to connect with a wide variety of guests
• Comfort using technology and software applications; experience with Microsoft Office and hotel systems is a plus
• Experience with platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is helpful, but we’re willing to train the right person
• Fluency in English; additional languages are a plus, with Spanish strongly preferred
• The ability to stay organized, prioritize multiple tasks, and remain calm in a fast‑paced environment
• A positive, team-oriented attitude and the ability to motivate and collaborate with others
• Flexibility to work days, weekends, and holidays

Most Importantly, We’re Looking for YOU

You don’t need to check every box to be successful here. If you’re friendly, dependable, motivated, eager to learn, and passionate about creating great experiences for others, we want to hear from you.

We’ll provide the training, tools, and support you need to succeed—and we’ll give you opportunities to grow along the way.

Join a TEAM where your work matters, your growth is encouraged, and your potential has no limits.

What’s Your More?

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online