Front Desk Agent/Guest Service Agent

Hyatt Centric Old Town Alexandria; Alexandria (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k) Plan

Medical insurance

Voluntary insurance options

MDP program

Team discounts

Vacation & holidays

Career advancement

Referral bonus

Job summary

Hyatt Centric Old Town Alexandria is seeking a charismatic Front Desk Agent who will be the first contact for guests, ensuring a warm, efficient check-in/out and a memorable stay. You’ll use your hospitality skills to answer questions, manage records, and coordinate with other departments.

Ideal candidates bring strong customer service, English fluency (Spanish appreciated), and the ability to work a flexible schedule in a fast-paced environment.

Qualifications

• Front desk experience in a branded hotel preferred, training available.
• Excellent verbal and written communication skills.
• Fluency in English; Spanish desirable.
• Ability to work a flexible schedule including weekends/holidays.

Responsibilities

• Warmly welcome guests and engage throughout their stay.
• Check guests in and out efficiently and professionally.
• Manage guest info and maintain accurate records.
• Assign rooms and distribute keys.
• Answer questions about hotel and local area.
• Resolve guest requests with professionalism and care.
• Create lasting positive impressions through service.
• Collaborate with other departments for seamless experience.
• Assist with valet services and parking when needed.
• Support hotel and TEAM success.

Skills

Front desk experience

Customer service

Verbal communication

Written communication

Active listening

Problem solving

Microsoft Office

Hotel systems (OnQ, Opera, etc.)

English fluency

Spanish desired

Flexibility schedule

Organization

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us

At our company, we believe in the power of TEAM:

T.E.A.M. — Together Everyone Achieves More

Our culture is built on supporting, motivating, and empowering every team member to achieve MORE—both personally and professionally. We value our associates, invest in their growth, and strive to create an environment where you can build a rewarding career while enjoying what you do.

Our hope is that every day, you’ll discover a new reason to love your work and be proud to be part of our TEAM.

About the Role

We’re looking for a charismatic, energetic, and guest-focused hospitality professional to join our growing TEAM as a Front Desk Agent.

As a Front Desk Agent, you’ll play an essential role in creating memorable guest experiences and setting the tone for every stay. You’ll be one of the first and most important points of contact for our guests, making your genuine smile, infectious enthusiasm, attentive service, and passion for hospitality essential to our success.

If you love connecting with people, thrive in a fast-paced environment, and take pride in making others feel welcome, we’d love to meet you!

Career Growth & Advancement

We believe in promoting from within and providing our associates with the tools and opportunities they need to build a long-term career.

Potential career path:

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Are you looking to plant your roots, become part of a TEAM that feels like family, and grow your career with an organization that genuinely invests in its people?

Management Development Program

Our Management Development Program (MDP) is designed to develop our top talent into the leaders of tomorrow.

Through hands-on experience, mentorship, training, and leadership development, high-performing associates can work toward a management opportunity in less than one year.

What’s your MORE?

TEAM Benefits

We’re proud to offer a competitive benefits package and opportunities designed to support you both professionally and personally:

• 401(k) retirement plan
• Medical, dental, vision, and life insurance
• Voluntary insurance options
• Management Development Program
• TEAM and travel discounts
• Vacation, wellness, and holiday pay
• Career advancement opportunities
• Employee referral bonus program
• Paid time off and additional benefits for eligible full-time positions

What You’ll Do

As a Front Desk Agent, you’ll be responsible for creating a welcoming and memorable experience from arrival to departure. Your responsibilities will include:

• Warmly welcoming and engaging with guests throughout their stay
• Checking guests in and out efficiently and professionally
• Managing guest information and maintaining accurate records
• Assigning rooms and distributing room keys
• Answering guest questions and providing helpful information about the hotel and surrounding area
• Responding to guest requests and resolving concerns with professionalism and care
• Creating positive, lasting impressions through exceptional service
• Working collaboratively with other departments to ensure a seamless guest experience
• Assisting with valet services and parking guest vehicles when needed
• Supporting the overall success of the hotel and our TEAM

What We’re Looking For

• Previous front desk experience in a branded hotel or luxury hospitality environment is preferred, but we’re willing to train the right customer-service professional who is eager to grow their career.
• Strong customer service skills and a genuine passion for hospitality
• Excellent verbal and written communication skills
• Strong listening, interpersonal, and problem-solving abilities
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint, is beneficial
• Familiarity with hotel systems such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is a plus
• Fluency in English is required; additional languages are preferred, with Spanish language skills highly desired
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays
• High energy, a positive attitude, and the ability to build genuine connections with guests and TEAM members
• Strong organizational skills and the ability to prioritize multiple tasks in a fast-paced environment
• Ability to understand and effectively communicate technical or professional information, both verbally and in writing
• Ability and willingness to valet guest vehicles when neededA team-first mindset and a desire to continuously learn, grow, and develop

$17.00 per hour

In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online