Front Desk Agent

Sherato; Des Moines (WA); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

401(k)

TEAM & Travel Discounts

Career Advancement Opportunities

Management Development Program

Referral Bonus Program

Vacation, Wellness & Holiday Pay

Job summary

Sherato in Des Moines is seeking a charismatic Part-Time Front Desk Agent to warmly welcome guests, assist with check-in/out, and set the tone for a memorable stay.

You will collaborate with hotel teams, handle guest information and requests, and participate in the Management Development Program for potential advancement within the company. This role emphasizes professional service and guest satisfaction.

Qualifications

• Previous front desk or hospitality experience preferred; we’re willing to train the right customer service professional.
• Strong customer service, communication, and listening skills.
• Excellent speaking, reading, and writing abilities.
• Comfortable using computer systems and software; hotel system experience is a plus.
• Fluency in English required; additional languages preferred. Spanish language skills highly desired.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Assist with check-in and check-out while ensuring an efficient and seamless experience.
• Manage guest information, room assignments, and key distribution.
• Answer guest questions and provide helpful information about the hotel and surrounding area.
• Respond to guest needs and requests with professionalism and urgency.
• Communicate effectively with other hotel departments to ensure a smooth guest experience.
• Help create a welcoming environment that encourages guests to return.

Skills

Customer service

Communication

Listening

Multitasking

English fluency

Hospitality

Tools

Hotel systems

Job description

About Us

Our TEAM culture motivates and encourages every individual to achieve “MORE” in daily life and build a rewarding career with a company that values its people. Our goal is for you to discover new reasons each day to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

We’re looking for a charismatic, outgoing, and guest-focused hospitality professional to join our growing TEAM! As a Part-Time Front Desk Agent, you’ll play an important role in creating memorable experiences and lasting impressions for our guests.

Your genuine smile, positive energy, attentive service, and passion for hospitality will help set the tone for an exceptional guest experience from arrival to departure.

Growth & Career Opportunities

• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager

Interested in building your career in hospitality? Our Management Development Program (MDP) helps identify and develop top talent into the leaders of tomorrow. With dedication and strong performance, you could have the opportunity to advance into management in as little as one year!

What’s Your More?

TEAM Benefits & Perks

• 401(k)
• TEAM & Travel Discounts
• Career Advancement Opportunities
• Management Development Program
• Referral Bonus Program
• Vacation, Wellness & Holiday Pay, where applicable

Responsibilities

As a Part-Time Front Desk Agent, you will:

• Welcome guests with a warm, friendly, and professional attitude
• Assist with check-in and check-out while ensuring an efficient and seamless experience
• Manage guest information, room assignments, and key distribution
• Answer guest questions and provide helpful information about the hotel and surrounding area
• Respond to guest needs and requests with professionalism and urgency
• Communicate effectively with other hotel departments to ensure a smooth guest experience
• Help create a welcoming environment that encourages guests to return

Requirements

• Previous front desk or hospitality experience preferred; we’re willing to train the right customer service professional
• Strong customer service, communication, and listening skills
• Excellent speaking, reading, and writing abilities
• Comfortable using computer systems and software; hotel system experience is a plus
• Fluency in English required; additional languages preferred. Spanish language skills highly desired
• Flexible schedule, including days, weekends, and holidays
• Positive attitude, professional appearance, and genuine desire to help others
• Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced environment
• Strong interpersonal skills and the ability to work effectively as part of a TEAM

Pay: $19.71 per hour

In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online