Seasonal Front Desk Agent — Ski Resort, Includes Pass

Killington Pico Ski Resort; Killington (VT); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Season pass for employee/dependents

Discount programs at resort and in/out

Privileges at several other resorts

Job summary

Killington Grand Hotel Front Desk Agents create the first impression of the resort and play a key role in a welcoming, efficient experience. This seasonal role handles check-ins, check-outs, guest inquiries, and coordinates with other departments to ensure a seamless stay during our busy ski season.

The position requires friendly, proactive service, ability to multi-task in a fast-paced environment, and a commitment to safety and guest satisfaction.

Qualifications

• Flexible and dependable; must be available to work weekends and holidays.
• Previous customer service, front desk or hospitality experience preferred.
• Strong communication and organizational skills.
• Professional appearance and positive, energetic attitude.

Responsibilities

• Greet all guests warmly upon arrival, departure, providing a high level of customer service and enthusiasm
• Welcome guests, check them in/out, distribute room keys, process payments and assist with inquiries regarding charges
• Resolve guest issues with professionalism and a service-first attitude
• Maintain an organized, tidy and welcoming front desk and lobby area
• Answer phones and respond promptly to guest requests, concerns and special needs
• Provide information about events, resort amenities, ski lift tickets, mountain conditions, local attractions and dining options with passion and personal knowledge
• Uphold all safety and security procedures
• Enjoy multi-tasking at a fast pace while having a sharp eye for detail to ensure accuracy and efficiency
• Be happy, friendly and have an honest desire to help others
• Manage reservations and update guest profiles in the PMS
• Contribute to the overall success of our team and represent the values we strive to achieve
• Communicate effectively with housekeeping, maintenance, bell/valet and ski check to fulfill guest needs
• Assist guests with special requests such as transportation, ski check as well as ticketing for activities throughout the resort
• HAVE FUN!

Skills

Customer service

Front desk

Communication

Organizational skills

Multitasking

Tools

Microsoft Office

Job description

Killington Grand Hotel Front Desk Agents create the first impression of the resort and play a key role in a welcoming, efficient experience. This seasonal role handles check-ins, check-outs, guest inquiries, and coordinates with other departments to ensure a seamless stay during our busy ski season.

The position requires friendly, proactive service, ability to multi-task in a fast-paced environment, and a commitment to safety and guest satisfaction.