Embassy Suites West Palm Beach - Front Desk Agent

Aimbridge Hospitality; West Palm Beach (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Embassy Suites by Hilton West Palm Beach Central is seeking a Front Desk Agent to deliver warm, efficient guest service at check-in and check-out. You will act as the face of the hotel, guiding guests with friendly professionalism and coordinating with the team to meet requests.

Ideal candidates have a high school diploma and some hotel experience, plus familiarity with hotel management software and Microsoft Office.

Qualifications

• High school diploma or equivalent required; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office Suite.

Responsibilities

• Provide warm, professional guest service at front desk and during check-in/check-out.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve guest issues and turn challenges into positive experiences.
• Handle reservations, room requests, and administrative tasks with accuracy and efficiency.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Hotel experience preferred

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located less than 5 minutes’ drive from Palm Beach International Airport, this hotel offers airport shuttle services. Features include and an outdoor swimming pool and free Wi‑Fi. A flat-screen cable TV and a seating area are found in the rooms at the Embassy Suites by Hilton West Palm Beach Central. Rooms are also equipped with a microwave and a small refrigerator. A fitness center is available to the guests of Embassy Suites by Hilton West Palm Beach Central. A business center and a hot tub are also on site. A cooked‑to‑order breakfast is available daily. The on‑site restaurant, Atrium, serves American cuisine for lunch and dinner. West Palm Beach city center is less than 10 minutes’ drive from the hotel. The Coral Sky Amphitheater, an open‑air venue, is 8 miles away.