Front Desk Agent: Guest Experience Pro

Aimbridge Hospitality; Rancho Cucamonga (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability income

Life Insurance

PTO

EAP

401k

Job summary

Four Points Ontario-Rancho Cucamonga is hiring a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You’ll be the face of the hotel, handling reservations and guest requests with poise and a friendly attitude.

Ideal candidates have a high school diploma, familiarity with hotel software and MS Office, and a customer-first mindset. This full-time role offers benefits after a waiting period, plus opportunities to grow within the property.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: deliver warm vibes and top-tier service to make guests feel at home.
• Communication Champ: convey messages clearly and confidently with guests and team to keep operations flowing.
• Quick-Thinking Problem Solver: think fast and act smart to turn hiccups into smooth guest experiences.
• Multitasking Marvel: manage reservations, check-ins/check-outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Tools

Hotel management software

MS Office

Job description

Four Points Ontario-Rancho Cucamonga is hiring a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You’ll be the face of the hotel, handling reservations and guest requests with poise and a friendly attitude.

Ideal candidates have a high school diploma, familiarity with hotel software and MS Office, and a customer-first mindset. This full-time role offers benefits after a waiting period, plus opportunities to grow within the property.