Four Points Rancho Cucamonga - Front Desk Agent

Aimbridge Hospitality; Rancho Cucamonga (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability income

Life Insurance

PTO

EAP

401k

Job summary

Four Points Ontario-Rancho Cucamonga is hiring a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You’ll be the face of the hotel, handling reservations and guest requests with poise and a friendly attitude.

Ideal candidates have a high school diploma, familiarity with hotel software and MS Office, and a customer-first mindset. This full-time role offers benefits after a waiting period, plus opportunities to grow within the property.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: deliver warm vibes and top-tier service to make guests feel at home.
• Communication Champ: convey messages clearly and confidently with guests and team to keep operations flowing.
• Quick-Thinking Problem Solver: think fast and act smart to turn hiccups into smooth guest experiences.
• Multitasking Marvel: manage reservations, check-ins/check-outs, and financial details efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Tools

Hotel management software

MS Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Located on the famous Route 66, Four Points Ontario-Rancho Cucamonga provides convenient access to Victoria Gardens shopping center, Auto Club Speedway, and many corporate offices. Plus, we're only seven miles from the Ontario International Airport (ONT), perfect for both work and play.