Front Desk Agent

ADP, Inc.; Loma Linda (CA); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Courtyard Loma Linda is seeking Front Desk Agents to be the first point of contact for guests, delivering warm, professional service 24/7. You will handle check-in/check-out, manage reservations, and promote hotel amenities to enhance guest experiences.

Qualifications include 1 year of front desk or customer service experience, strong communication skills, and proficiency with PMS systems. Flexible availability for nights, weekends, and holidays is required.

Competenze

• High school diploma or equivalent required; hospitality coursework preferred.
• Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred).
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice Advantage, or IHG Opera Cloud preferred).
• Excellent verbal and written communication skills; strong organizational skills.

Mansioni

• Greet guests warmly and manage check-in/check-out procedures according to brand standards.
• Balance cash, card, and room charges; verify payments in the PMS.
• Promote hotel amenities and local attractions to guests.
• Resolve guest issues promptly with empathy and discretion and escalate when needed.
• Maintain clear, accurate guest records in the Front Desk Log and communicate with related departments.

Conoscenze

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Formazione

High school diploma

Strumenti

PMS systems Hilton OnQ/PEP

Marriott FOSSE

Choice/ADVANTAGE

IHG Opera Cloud

Descrizione del lavoro

4 days ago Requisition ID: 1197

Salary Range: $17.00 To $17.00 Hourly

Courtyard Loma Linda is currently hiring for Front Desk Agents. These team members play a vital role in our mission to Soar to Success. As a Front Desk Agent, you are the guest’s first impression — the Ground Control of our hospitality experience — ensuring every arrival and departure is smooth, memorable, and consistent with our Wings of Excellence standards.

Front Desk Agents serves as the first point of contact for guests, ensuring an exceptional arrival and departure experience. This position upholds the Hotel's commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture.

Currently Hiring for Full-Time and Part-Time positions

Key Responsibilities Include:

Guest Experience

• Greet all guests with warmth and professionalism upon arrival and departure.
• Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards.
• Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion.
• Promote hotel amenities, local attractions and programs to enhance the guest experience.
• Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager.

Reservations & Financial Transactions

• Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS).
• Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies.
• Assist with same-day reservations, group check-ins, and modifications as needed.

Communication & Coordination

• Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals.
• Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotel's SOP.
• Respond promptly to calls, emails, and internal messages using approved communication systems.

Compliance & Brand Standards

• Adhere to all Hotel's policies, brand training, and safety procedures.
• Maintain a clean, organized, and professional front desk workspace at all times.
• Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies.
• This position requires flexible availability, including nights, weekends, and holidays.
• This position works as one part of the Hotel team and shares in our culture
• Uniform and appearance standards must be maintained at all times per the Hotels policy.

Qualifications

• High school diploma or equivalent required; college coursework in hospitality preferred.
• Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred).
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining composure and professionalism.