Aloft El Paso Downtown - Front Desk Agent

Aimbridge Hospitality; El Paso (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Daily Pay (available after an initial…

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability…

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Job summary

Alegham El Paso Downtown, managed by Aimbridge Hospitality, seeks a Front Desk Agent to deliver exceptional guest service and handle check-ins/check-outs with a smile.

The role involves coordinating with teams, managing reservations, and ensuring seamless guest experiences with a focus on accuracy and hospitality.

Qualifications

• Diploma or equivalent required; hospitality experience preferred.
• Strong customer service and communication skills are essential.
• Familiarity with hotel management software and MS Office is expected.

Responsibilities

• Provide warm, efficient guest service at check-in/check-out.
• Communicate clearly with guests and team members to keep operations smooth.
• Think quickly to resolve issues and turn problems into positives.
• Juggle reservations, billing, and guest requests with accuracy and speed.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Experience in hotel/related field preferred

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills / Responsibilities

• Guest Service Superstar: You bring the warm vibes and top‑tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick‑Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check‑ins, check‑outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Daily Pay (available after an initial waiting period)
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

Celebrate style at Aloft El Paso Downtown, a hip new hotel that's part of the revamped O.T. Bassett Tower. We offer easy‑breezy access to businesses, government offices, and cultural hot spots, as well as stunning natural beauty just outside the city. Guests can enjoy the DIY bar, grab a snack from the 24/7 pantry, or relax in the re:mix lounge. The rooms feature ultra‑comfortable signature beds, walk‑in showers, and custom amenities by Bliss® Spa.