Front Desk Agent

Bardessono; El Paso, Northern (TX, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee benefits

Job summary

DoubleTree by Hilton Hotel El Paso Downtown is seeking a friendly, professional Front Desk Agent to create a warm, welcoming stay and deliver exceptional guest service from check-in to checkout. You will handle reservations, guest questions, and coordinate with housekeeping and other teams to ensure smooth operations.

Join a team focused on guest satisfaction, with flexible schedules and the potential for career growth in a busy downtown property.

Qualifications

• Previous hotel or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Availability to work flexible schedules, including weekends and holidays.
• Computer skills and experience with hotel systems preferred.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Process reservations, room assignments, payments, and guest requests.
• Provide information about hotel services, amenities, and local attractions.
• Respond promptly to guest concerns and resolve issues with care and professionalism.
• Maintain accurate guest records and follow hotel procedures.
• Answer phone calls and assist with guest inquiries.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Maintain a clean, organized, and professional front desk area.
• Follow all safety, security, and brand standards.

Skills

Customer service

Communication

Multitasking

Teamwork

Flexibility

Tools

Hotel PMS

Job description

The DoubleTree by Hilton Hotel El Paso Downtown is conveniently located near I-10, El Paso Convention and Performing Art Center, and University of Texas at El Paso. Enjoy almost 5000 sq ft of meeting space with 4 restaurant concepts on-site!

Job Description

What you will be doing

• Welcome and assist guests with a positive and professional attitude
• Complete guest check-in and check-out procedures accurately and efficiently
• Process reservations, room assignments, payments, and guest requests
• Provide information about hotel services, amenities, and local attractions
• Respond promptly to guest concerns and resolve issues with care and professionalism
• Maintain accurate guest records and follow hotel procedures
• Answer phone calls and assist with guest inquiries
• Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met
• Maintain a clean, organized, and professional front desk area
• Follow all safety, security, and brand standards

Qualifications:

• Previous hotel or customer service experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to remain calm and professional when handling guest concerns
• Must be available to work flexible schedules, including weekends and holidays
• Ability to work independently and as part of a team
• Computer skills and experience with hotel systems preferred

What We Offer:

• Competitive pay
• Opportunities for growth and career development
• Team-oriented work environment
• Employee benefits (based on eligibility)
• Opportunity to be part of the DoubleTree hospitality team

Join our team and help us create memorable experiences for every guest!

Requirements

What we are looking for

DoubleTree Hotel is seeking a friendly, professional, and service-oriented Front Desk Agent to join our team. The Front Desk Agent is responsible for creating a warm and welcoming experience for our guests while providing exceptional customer service throughout their stay. This position plays a key role in ensuring guest satisfaction and supporting hotel operations.

Status

Full-time

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