Front Desk Agent

Superhosthospitality; Lexington (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package, including health, dental, vision, and 401(k)

Exclusive travel discounts at hotel partners

Participation in Wellness program

On-demand pay opportunities

Leadership development program

Inclusive work culture and Culture Committee participation

Job summary

Superhost Hospitality is seeking a Front Desk Agent in Lexington, Kentucky. The role involves greeting guests, managing reservations, and ensuring outstanding service. Ideal candidates possess excellent communication skills and a passion for customer service. Comprehensive training is provided to help you thrive in the role. The position offers a range of perks including health benefits, travel discounts, and opportunities for growth in a supportive culture.

Qualifications

• Must be able to commute.
• Availability for varying shifts, including evenings, weekends, and holidays.

Responsibilities

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries and providing information about hotel facilities.
• Handling reservations, cancellations, and guest inquiries with professionalism.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments for seamless guest experiences.

Skills

Excellent verbal and written communication skills

Passion for delivering outstanding customer service

Ability to handle guest issues with tact and diplomacy

Collaborative mindset to work effectively with colleagues

Job description

Description

As a Front Desk Agent with Superhost Hospitality at [Hotel], you are the face of our establishment, providing exceptional service to our guests.

Life as a Front Desk Agent:

Your responsibilities include:

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

What We're Looking For:

We are seeking an individual with the following attributes:

• Communication Skills: Excellent verbal and written communication skills.
• Customer Service: A passion for delivering outstanding customer service.
• Problem Solving: Ability to handle guest issues with tact and diplomacy.
• Team Player: Collaborative mindset to work effectively with colleagues.

Additional Requirements:

• Must be able to commute.
• Availability for varying shifts, including evenings, weekends, and holidays.

What to Expect in Your First Few Months:

In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands‑on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.

The Perks of Working for Us:

• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
• Exclusive travel discounts at our hotel partners and franchises worldwide.
• Participation in our Wellness program to support your overall well‑being.
• On-demand pay opportunities for instant access to earnings between paychecks.
• Access to a leadership development program and diverse growth opportunities.
• Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

How to Apply:

Join our Superhost Hospitality team dedicated to delivering exceptional dining experiences. Submit your application online.

Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.

About Superhost Hospitality:

People Focused. Performance Driven.

With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement. Join us on a journey that values people and drives outstanding performance.