Guest Experience Specialist - Front Desk

Home2 North Plano; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision + 401(k)

Exclusive travel discounts

Wellness program

On-demand pay

Leadership development program

Culture Committee

Job summary

Superhost Hospitality is seeking a Front Desk Agent for Home2 Suites Plano. You will greet guests, manage check-ins and inquiries, handle reservations with courtesy, and coordinate with hotel teams to ensure smooth experiences.

You’ll receive comprehensive training on hotel systems, with opportunities to advance within a growing company; competitive benefits include health/dental/vision, 401(k), travel discounts, Wellness program, and on-demand pay.

Qualifications

• Strong verbal and written communication skills.
• Passion for delivering excellent customer service.
• Ability to handle guest concerns with professionalism and care.
• Works well in a team environment and supports colleagues.

Responsibilities

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

Skills

Verbal and written communication

Customer service orientation

Team collaboration

Guest issue resolution

Job description

Description

Front Desk Agent

Superhost Hospitality - Home2 Suites Plano

As a Front Desk Agent, you are the face of our establishment, providing exceptional service to our guests.

Key Responsibilities:

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

Requirements:

• Strong verbal and written communication skills
• Passion for delivering excellent customer service
• Ability to handle guest concerns with professionalism and care
• Works well in a team environment and supports colleagues

Additional Requirements:

• Must be able to commute.
• Prior customer service experience.
• Hilton brand or other hotel brands experience preferred.
• Availability for varying shifts, including evenings, weekends, and holidays.

What to Expect in Your First Few Months: You will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.

The Perks of Working for Us:

• Superhost is a growing hospitality management company, and we promote from within whenever possible. You’ll have opportunities to learn new skills, take on new responsibilities, and grow into bigger roles over time.
• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
• Exclusive travel discounts at our hotel partners and franchises worldwide.
• Participation in our Wellness program to support your overall well-being.
• On-demand pay opportunities for instant access to earnings between paychecks.
• Access to a leadership development program and diverse growth opportunities.
• Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

How to Apply: Join the Superhost Hospitality team dedicated to delivering exceptional guest experiences. Submit your application online or email us at [e-mail].

Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.

About Superhost Hospitality:

People Focused. Performance Driven.

With over 40 years of experience in the hospitality industry, Superhost Hospitality is committed to excellence and doing the right thing for our guests, our teams, and our communities. Our portfolio of hotels, partnered with leading brands, is built on consistent service and strong performance. We focus on creating great guest experiences, building loyal teams, and supporting the growth of our people. We believe in developing talent, promoting from within, and providing opportunities for long-term career success.

Join Superhost Hospitality and be part of a team where people come first and great service drives everything we do.