Front Desk Agent - Guest Experience & Flexible Scheduling

Drury Hotels Company, LLC; Wichita (KS); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 annually

Flexible scheduling

Hotel discounts

Free room nights

Mentorship and development

401(k)

Job summary

Drury Plaza Hotel Wichita is seeking a Guest Service Agent to warmly welcome guests, check them in/out, assist with breakfast and Kickback service, and resolve issues to ensure memorable stays. You will work at the front desk and contribute to a positive guest experience daily.

The role offers flexible scheduling, hotel discounts, free room nights, and opportunities for growth through mentorship and cross-training. Join a family-owned hospitality group known for values and service excellence.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks.
• Familiarity with handling money, making change, and using office machines.
• Ability to speak and receive direction (written and verbal) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Serve as the friendly face of the hotel to guests at check-in and check-out.
• Perform front desk duties, promote programs, maintain guest records, handle cash, monitor satisfaction, and resolve issues.
• Assist with breakfast and the 5:30 p.m. Kickback service, including food prep, service, and cleanup.

Job description

Drury Plaza Hotel Wichita is seeking a Guest Service Agent to warmly welcome guests, check them in/out, assist with breakfast and Kickback service, and resolve issues to ensure memorable stays. You will work at the front desk and contribute to a positive guest experience daily.

The role offers flexible scheduling, hotel discounts, free room nights, and opportunities for growth through mentorship and cross-training. Join a family-owned hospitality group known for values and service excellence.