Front Desk Agent - Guest Experience, Flexible Scheduling

Courtyard Fort Lauderdale Airport and Cruise; Florida; On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Employee Hotel Discounts

Life Insurance

Flexible Scheduling

Job summary

Courtyard Fort Lauderdale Dania is seeking a friendly Front Desk Agent to greet guests, assist with check-ins/outs, and coordinate with hotel teams to ensure a seamless stay. Excellent communication and a professional demeanor are essential for delivering outstanding service.

The role requires strong computer skills, the ability to multitask, and flexibility to work weekends and holidays. Prior hospitality or customer service experience is preferred, and a High School Diploma or equivalent is

Qualifications

• Experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong computer and multitasking abilities.

Responsibilities

• Greet and welcome guests with a positive and professional attitude.
• Perform guest check-ins and check-outs efficiently.
• Handle reservations, cancellations, and room assignments.
• Respond to guest inquiries and requests promptly.
• Resolve guest concerns while delivering outstanding service.
• Answer phone calls and provide information about hotel services.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.

Skills

Customer service

Communication

Multitasking

Professional appearance

Flexible scheduling

Education

High School Diploma or equivalent

Tools

Marriott Lightspeed

Job description

Courtyard Fort Lauderdale Dania is seeking a friendly Front Desk Agent to greet guests, assist with check-ins/outs, and coordinate with hotel teams to ensure a seamless stay. Excellent communication and a professional demeanor are essential for delivering outstanding service.

The role requires strong computer skills, the ability to multitask, and flexibility to work weekends and holidays. Prior hospitality or customer service experience is preferred, and a High School Diploma or equivalent is