Overnight Front Desk Concierge

Oliver Hospitality Payroll; Knoxville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Oliver Hospitality Payroll seeks a friendly front desk agent in Knoxville, TN 37902 to warmly welcome guests and manage check-ins and check-outs with accurate payments. You will answer inquiries, handle reservations, and support guest satisfaction.

Role requires professionalism, excellent communication, and the ability to work a flexible schedule; you will collaborate with other departments to ensure smooth operations and a luxurious guest experience.

Qualifications

• Ability to speak, read, write and understand English.
• Professional demeanor and presentation appropriate for a luxury environment.
• Excellent interpersonal, written/verbal communication, and training skills are essential.
• Positive attitude, team focus, enthusiasm, excellent customer service skills.
• Ability to work a flexible schedule, including evenings, weekends and holidays.

Responsibilities

• Check guests in and out, handle payments and verify billing instructions.
• Answer inquiries by phone and in person regarding reservations and hotel information.
• Provide warm, anticipatory service and maintain a courteous demeanor.
• Deliver guest services for calls and general inquiries and log requests.
• Maintain front desk equipment and lobby area and coordinate with other departments.

Skills

English proficiency

Customer service

Communication skills

Professional demeanor

Job description

Oliver Hospitality Payroll seeks a friendly front desk agent in Knoxville, TN 37902 to warmly welcome guests and manage check-ins and check-outs with accurate payments. You will answer inquiries, handle reservations, and support guest satisfaction.

Role requires professionalism, excellent communication, and the ability to work a flexible schedule; you will collaborate with other departments to ensure smooth operations and a luxurious guest experience.