Front Desk Agent Galveston Island Hilton

Golden Nugget Las Vegas; Galveston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel in Galveston seeks a Front Desk Agent to provide friendly and professional service. This role involves welcoming guests, handling check-ins/check-outs, and ensuring overall guest satisfaction. Ideal candidates will have prior customer service experience and a high school diploma or GED. Join a supportive work environment that values diversity and offers plenty of opportunities for career advancement.

Benefits

Multiple benefit plans to suit your needs

Paid Time Off

401K

Opportunities for advancement

Employee discounts on dining, retail, and amusements

Community volunteer opportunities

Qualifications

• Prior high-volume customer service experience.
• One (1) year of hotel front desk experience strongly preferred.

Responsibilities

• Deliver positive, courteous, and professional guest service.
• Register arriving guests and settle account balances.
• Respond to guest inquiries and maintain a clean work environment.

Skills

Customer service

Education

High school diploma or GED

Job description

Overview

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Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

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Qualifications

• High school diploma or GED
• Prior high-volume customer service experience
• One (1) year of hotel front desk experience strongly preferred

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

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Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $14.00 - USD $15.00 /Hr.

• High school diploma or GED
• Prior high-volume customer service experience
• One (1) year of hotel front desk experience strongly preferred

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;">


Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

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