Front Desk Agent Galveston Island Hilton

San Luis Resort, Spa and Conference Center; Galveston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent, responsible for providing exceptional service to guests at a premier resort. You will manage guest registrations, address inquiries, and ensure a welcoming atmosphere while collaborating with team members. Ideal candidates have strong customer service skills and a commitment to excellence.

Benefits

Multiple benefit plans to suit needs

Paid Time Off

401K

Opportunities for advancement

Generous employee discounts

Community volunteer opportunities

Qualifications

• Prior high-volume customer service experience required.
• One (1) year of hotel front desk experience strongly preferred.

Responsibilities

• Deliver positive, courteous and professional guest service.
• Register and check out guests appropriately.
• Handle billing discrepancies and settle accounts.

Skills

Customer Service

Education

High school diploma or GED

Job description

Front Desk Agent Galveston Island Hilton

Join to apply for the Front Desk Agent Galveston Island Hilton role at San Luis Resort, Spa and Conference Center

Front Desk Agent Galveston Island Hilton

6 days ago Be among the first 25 applicants

Join to apply for the Front Desk Agent Galveston Island Hilton role at San Luis Resort, Spa and Conference Center

Overview

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Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Overview

text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;">Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned
  
  

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Qualifications

• High school diploma or GED
• Prior high-volume customer service experience
• One (1) year of hotel front desk experience strongly preferred
  
  

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
  
  

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Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $14.00 - USD $15.00 /Hr.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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