Front Desk Agent San Luis Hotel

San Luis Resort, Spa and Conference Center; Galveston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Front Desk Agent who is responsible for providing exceptional guest service and performing various administrative tasks. The ideal candidate will be friendly, detail-oriented, and have a passion for hospitality. This full-time position offers competitive hourly pay and opportunities for advancement in a dynamic environment where diversity is valued.

Benefits

Multiple benefit plans

Paid Time Off

401K

Generous employee discounts

Community volunteer opportunities

Qualifications

• Prior high-volume customer service experience required.
• One year of hotel front desk experience strongly preferred.

Responsibilities

• Welcome and provide friendly service to guests.
• Register arriving guests and manage billing.
• Respond to guest inquiries and promote positive relations.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or GED

Job description

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Overview

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Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Overview

text-align: justify; text-indent: -.25in; line-height: normal; mso-list: l0 level1 lfo1;">Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned
  
  

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Qualifications

• High school diploma or GED
• Prior high-volume customer service experience
• One (1) year of hotel front desk experience strongly preferred
  
  

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
  
  

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Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $14.00 - USD $16.00 /Hr.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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