Front Desk Agent, Full-Time | Residence Inn, Bloomington

CSM Corporation; BLOOMINGTON (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short term disability

Long term disability

401(k) with company match

Tuition reimbursement

Hotel discounts

Scholarship program

Job summary

Residence Inn Bloomington seeks a Front Desk Agent to provide exceptional guest service, handle check-ins/outs, and drive revenue through upselling. You’ll verify billing, assist with reservations, and know hotel outlets and local attractions to help guests plan their stay.

The role emphasizes teamwork, adherence to standards, and active participation in departmental meetings. A high school diploma or GED is required, with at least 1 year in guest services preferred.

Qualifications

• 1+ years prior guest service experience required, preferably in hospitality.
• Excellent verbal communication skills are needed.
• Attention to detail, customer-focused and fast-paced environment capable.
• Maintains predictable and reliable attendance.
• Ability to lift, push and pull up to 25 pounds occasionally.
• Ability to move throughout the hotel for extended periods.

Responsibilities

• Anticipate and respond to guests in a friendly and positive manner.
• Provide the highest level of service and guest satisfaction.
• Process check-ins/outs, verify billing, create reservations, handle special requests.
• Assist guests with hotel facilities, local attractions, and hours of operation.
• Collaborate with other departments to meet guest needs and hotel goals.
• Follow guest service recovery program and selling techniques to maximize revenue.
• Monitor room availability and booking policies, and uphold cost controls.

Skills

Guest service

Communication skills

Cash handling

Upselling

Team player

Education

High school diploma or GED

Job description

Front Desk Agent, Full-Time | Residence Inn, Bloomington

Job Category: Front Office

Requisition Number: FRONT008653

• Posted : August 13, 2026
• Full-Time
• On-site
• Rate : $17 USD per hour

Locations

Showing 1 location

Residence Inn, Bloomington | CSM Lodging Services
Bloomington, MN 55425, USA

Description

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Rate: $17.00 USD per hour

Availability: Full-time, including evenings and weekends.

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [e-mail] .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.