Front Desk Supervisor | Courtyard Bloomington

CSM Corporation; BLOOMINGTON (MN); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Tuition reimbursement

Generous hotel discounts

Job summary

CSM Corporation is looking for a dedicated individual to manage guest services at their Bloomington location. The ideal candidate will be responsible for ensuring guest satisfaction, training staff, and efficiently handling front desk operations.

This role requires excellent communication and leadership skills, along with experience in hotel operations. The compensation ranges from $18.00 to $21.00 per hour, with a robust benefits package including medical and retirement plans.

Qualifications

• Must have previous hotel front desk or operations experience, preferred one (1) year.
• Must have high attention to detail and excellent organization skills.
• Must be able to manage multiple priorities and work in a busy environment.

Responsibilities

• Ensure service standards are met and guests’ needs are addressed.
• Train staff and motivate them to exceed guest expectations.
• Manage check-ins, check-outs, and verify billing information.
• Assist guests with knowledge of local attractions and hotel services.
• Conduct routine inspections to maintain standards.

Skills

Guest service management

Communication skills

Leadership ability

Organizational skills

Problem-solving

Education

High school diploma or GED

Previous hotel front desk or operations experience

Tools

Fosse

Marsha

PDQ

Quore

MGS

Job description

Job Duties

• Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
• Responsible for interviewing, hiring, coaching, and development of front office associates.
• Evaluates staff performance and coaches to ensure standards are met.
• Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
• Ensures all required training for department employees is completed and training records are maintained.
• Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
• Utilizes available resources and adheres to CSM training policies.
• Promotes collaboration and positive, professional work environment.
• Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability, follows restrictions, and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
• Must have high attention to detail, good communication skills and leadership ability.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines. Adheres to all CSM Standard Operating Procedures.
• Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations.
• Ensures a clean and safe work environment and follows all CSM procedures for guest/employee incidents.

Education / Experience

• High school diploma or GED
• Must have previous hotel front desk or operations experience, preferred one (1) year.
• Experience with: Fosse, Marsha, PDQ, Quore, and MGS are preferred but not required.

Rate: $18.00 USD - $21.00 USD per hour

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [e-mail].