Guest AgentFront Desk

Blue Sky Hospitality Solutions; Melville (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly compensation

Medical, dental and vision insurance

401(k)

Paid time off and paid holidays

Employee assistance program

Hilton team-member travel discounts

Training and professional-development

Career growth across the Blue Sky/HMSO

Job summary

Hilton Long Island/Huntington in Melville, NY is seeking friendly, polished Guest Service Agents to join our Front Office team. You will welcome guests, manage arrivals and departures, answer questions and help create a smooth hotel experience.

The ideal candidate is warm, dependable and comfortable in a busy hotel environment. Previous hotel experience is helpful, but we are also willing to train candidates with strong customer-service skills and a genuine interest in hospitality.

Qualifications

• Provide excellent guest service and a welcoming demeanor.
• Strong communication and interpersonal skills for guest interactions.
• Professional appearance and demeanor in a front desk role.
• Remain calm, organized and courteous during busy periods.
• Good judgement and problem-solving abilities for guest concerns.
• Basic computer proficiency and ability to learn hotel systems.
• Hotel/customer-service experience preferred or training available.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome guests with a friendly, professional approach.
• Complete guest check-ins and check-outs accurately and efficiently.
• Verify reservations, IDs, payment methods and room assignments.
• Recognize Hilton Honors members and provide benefits.
• Answer questions about the hotel, amenities and area.
• Coordinate with Housekeeping, Engineering, Security and others.
• Handle calls, messages, reservations and inquiries.
• Process payments, deposits and adjustments per procedures.
• Maintain accurate guest accounts and protect information.
• Resolve routine concerns and involve a manager when needed.
• Communicate special requests, VIP arrivals and accessibility needs.
• Maintain a clean, organized Front Desk and lobby area.
• Review shift information and group arrivals, events.
• Complete shift reports, logs and required documentation.
• Follow safety, security, emergency and cash-handling procedures.
• Perform other Front Office and guest-service duties as assigned.

Skills

Guest service orientation

Strong communication

Interpersonal skills

Professional appearance

Calm under pressure

Problem-solving

Basic computer proficiency

Willingness to train

Attendance and punctuality

Shift flexibility

Hospitality experience preferred

Education

High school diploma or equivalent

Tools

Hotel systems familiarity

Job description

GUEST SERVICE AGENT
Hilton Long Island/Huntington
Melville, New York

$19–$22 per hour | Full-Time and Part-Time Opportunities

BE THE WELCOME GUESTS REMEMBER

Hilton Long Island/Huntington is seeking friendly, polished and service-focused Guest Service Agents to join our Front Office team.

As a Guest Service Agent, you will often be the first and last person our guests interact with. You will welcome guests, manage arrivals and departures, answer questions, resolve concerns and help create a smooth, enjoyable hotel experience.

The ideal candidate is warm, dependable and comfortable working in a busy hotel environment. Previous hotel experience is helpful, but we are also willing to train candidates who bring strong customer-service skills and a genuine interest in hospitality.

WHAT YOU'LL DO

• Welcome guests with a friendly, professional and helpful approach.
• Complete guest check-ins and check-outs accurately and efficiently.
• Verify reservations, identification, payment methods and room assignments.
• Recognize Hilton Honors members and provide applicable benefits.
• Answer questions about the hotel, amenities, services and surrounding area.
• Respond to guest requests and coordinate with Housekeeping, Engineering, Security and other departments.
• Handle telephone calls, messages, reservations and general inquiries.
• Process payments, deposits and adjustments in accordance with hotel procedures.
• Maintain accurate guest accounts and protect confidential information.
• Resolve routine guest concerns and involve a manager when additional assistance is needed.
• Communicate special requests, VIP arrivals, accessibility needs and service issues.
• Maintain a clean, organized and professional Front Desk and lobby environment.
• Review shift information, hotel activity, group arrivals and special events.
• Complete shift reports, logs and required documentation.
• Follow all safety, security, emergency and cash-handling procedures.
• Perform other Front Office and guest-service duties as assigned.

WHAT WE'RE LOOKING FOR

• A genuine desire to provide excellent guest service.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to remain calm, organized and courteous during busy periods.
• Good judgment and problem-solving skills.
• Basic computer proficiency and ability to learn hotel systems.
• Previous hotel, customer-service, retail or hospitality experience preferred.
• Hilton or other major-brand hotel experience is a plus but not required.
• High school diploma or equivalent preferred.
• Ability to stand for extended periods and perform the physical requirements of the position.
• Reliable attendance and punctuality.
• Flexibility to work mornings, evenings, overnights, weekends and holidays based on hotel needs.

WHAT WE OFFER

• Competitive hourly compensation
• Medical, dental and vision insurance for eligible employees
• 401(k)
• Paid time off and paid holidays for eligible employees
• Employee assistance program
• Hilton team-member travel discounts
• Training and professional-development opportunities
• Career growth across the Blue Sky Hospitality Solutions portfolio

Hilton Long Island/Huntington
598 Broadhollow Road
Melville, New York 11747

Managed by Blue Sky Hospitality Solutions, LLC

WELCOME THE GUEST. OWN THE EXPERIENCE. MAKE IT MEMORABLE.

Blue Sky Hospitality Solutions, LLC is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other status protected by applicable law.