Front Desk Agent

The Unbound Collection by Hyatt; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted room rates

Life and Disability Insurance

401K with company match

Generous Paid Time Off

Paid Family Bonding Time

Employee Stock Purchase Plan

Retail discounts (Apple, AT&T, Verizon

Tuition Reimbursement program

Subsidized parking

Job summary

Hotel Kansas City is seeking engaging, service-driven Front Desk Agents who understand that hospitality starts before guests reach their rooms. As one of the first and last contacts, you will help shape every stay with welcoming arrivals, seamless departures, and meaningful connections throughout the guest journey.

The ideal candidate is warm, calm under pressure, and enjoys helping people. You will welcome guests, complete check-in/out, provide local recommendations, handle reservations, and

Qualifications

• High school diploma or GED required.
• Previous hotel/front desk or customer service experience preferred.
• Comfort using computer systems and hotel software.
• Strong verbal communication and professional demeanor.
• Flexibility to work days, evenings, weekends and holidays.

Responsibilities

• Welcome guests with warmth from arrival through departure.
• Handle check-in/check-out, room assignments, and registration.
• Anticipate guest needs and offer recommendations on local attractions and dining.
• Process reservations and communicate hotel services confidently.
• Resolve issues with empathy and coordinate with leadership when needed.
• Explain folios, post charges, and manage front office transactions.
• Maintain records, notes, and guest information with confidentiality.
• Support team during peak times and stay aligned with hotel policies.

Skills

Guest service

Communication

Team player

Calm under pressure

Education

High school diploma or GED

Tools

Hotel software

POS system

Job description

Summary

Create Unforgettable First Impressions at One of Kansas City's Premier Hotels

Every memorable stay begins with a warm welcome.

Organization - Hotel Kansas City

Summary

Create Unforgettable First Impressions at One of Kansas City's Premier Hotels

Every memorable stay begins with a warm welcome.

At Hotel Kansas City, every interaction is an opportunity to create something exceptional. Housed in the historic Kansas City Club Building, our award-winning hotel blends timeless architecture, modern luxury, and genuine Midwestern hospitality to deliver an experience unlike any other. Recognized as one of the "Best New Hotels in the World" by Travel + Leisure, Hotel Kansas City is home to beautifully designed guest rooms, acclaimed dining, vibrant nightlife, and unforgettable events—all in the heart of downtown Kansas City.

We're looking for engaging, service-driven Front Desk Agents who understand that hospitality starts long before a guest reaches their room. As one of the first and last people our guests interact with, you'll help shape every stay by creating welcoming arrivals, seamless departures, and meaningful connections throughout the guest journey.

If you enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering thoughtful service, we'd love to meet you.

What You'll Do

As a Front Desk Agent, you'll create welcoming, personalized experiences while serving as a knowledgeable resource for guests throughout their stay. You'll balance exceptional hospitality with operational excellence, ensuring every interaction is warm, efficient, and memorable.

You'll:

• Welcome guests with genuine warmth and professionalism from arrival through departure.
• Complete check-in, check-out, room assignments, key issuance, and guest registration accurately and efficiently.
• Anticipate guest needs and provide thoughtful recommendations about hotel amenities, dining, local attractions, transportation, and experiences.
• Answer questions, process reservations and booking requests, and communicate hotel services with confidence and enthusiasm.
• Listen carefully to guest concerns, resolve issues with empathy and sound judgment, and partner with leadership when additional support is needed.
• Accurately process payments, explain guest folios, post charges, and handle Front Office transactions with attention to detail.
• Maintain clear communication with Housekeeping and other hotel departments to ensure rooms, guest requests, and operational priorities are coordinated seamlessly.
• Keep accurate records, shift notes, and guest information while maintaining confidentiality and professionalism.
• Support fellow Front Office colleagues during busy arrival and departure periods and assist with additional guest service needs when business demands require.
• Follow all company policies related to guest privacy, safety, security, cash handling, and hotel operating procedures.

Who You Are

You believe every interaction matters. You're naturally welcoming, calm under pressure, and genuinely enjoy helping people. You know that great hospitality comes from anticipating needs, communicating clearly, and creating moments that guests remember long after they've checked out.

The ideal candidate is:

• Warm, approachable, and passionate about creating exceptional guest experiences.
• Confident and composed in a fast-paced, high-volume hospitality environment.
• An excellent communicator who listens carefully and responds with empathy and professionalism.
• Detail-oriented and organized, with the ability to manage multiple priorities while maintaining accuracy.
• Dependable, accountable, and committed to following through on guest requests.
• Comfortable learning hotel systems and adapting quickly to changing business needs.
• A collaborative team player who supports colleagues across departments to deliver seamless service.
• Someone who takes pride in professionalism, positive communication, and representing Hotel Kansas City with excellence.

Qualifications

What You'll Bring

• High school diploma or GED required.
• Previous hotel, hospitality, front desk, guest service, or customer service experience is preferred.
• Comfort using computer systems, hotel software, and standard business applications.
• Strong verbal communication skills and the ability to provide clear, accurate information to guests and colleagues.
• Flexibility to work days, evenings, weekends, holidays as business needs require.
• The ability to stand for extended periods and move throughout the Front Office while maintaining a positive, guest-focused presence.
• The ability to lift, push, or pull up to 15lbs as needed.

Why Hotel Kansas City?

Joining Hotel Kansas City means becoming part of a team that values genuine hospitality, collaboration, and continuous growth. As part of Hyatt, you'll have opportunities to build your career while working alongside talented hospitality professionals who are passionate about creating remarkable experiences.

Every guest arrives with a story—and every stay begins with you.

If you're energized by connecting with people, delivering thoughtful service, and creating unforgettable first impressions, we'd love to welcome you to Hotel Kansas City.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We offer excellent benefits:

• Discounted and Friends & Family Room Rates
• Life and Disability Insurance
• 401K with company match
• Generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Employee Stock Purchase Plan
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
• Tuition Reimbursement program
• Subsidized parking and much more!