Front Desk Agent (Full-Time)

Homewood Suites by Hilton; Metairie (LA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and


Opportunities for advancement within/

Professional development opportunities

Positive and supportive work culture

Job summary

Homewood Suites by Hilton in Metairie seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs during their stay. The role emphasizes customer service, efficient problem solving, and professional communication.

Responsibilities include handling payments, issuing keys, answering inquiries, and supporting event setup while maintaining a clean, welcoming environment.

Qualifications

• Front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and reservation software.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests (booking tours or making restaurant reservations).
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Computer systems

Tools

Reservation system

Microsoft Office

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment