Front Desk Agent

BRIDGEPORT HOTEL ENTERPRISES LLC; Bridgeport (WV); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on rooms and ameni?

Advancement opportunities

Professional development opportunities

Positive work environment

Job summary

Bridgeport Hotel Enterprises LLC is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs throughout their stay. The role emphasizes excellent customer service in a fast-paced hotel environment.

Responsibilities include handling payments and keys, answering inquiries, and supporting events. The position offers opportunities for advancement within the company and a positive work culture.

Qualifications

• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills required.
• Ability to multitask in a fast-paced environment.
• Proficiency with computer systems and reservation software.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as tours or restaurant reservations.
• Assist with check-in/check-out including payments and keys.
• Answer phone calls and respond to online inquiries promptly.
• Assist with organizing events or meetings.
• Address guest complaints professionally and courteously.
• Perform light cleaning duties and stock supplies.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Multitasking

Reservation software

Customer service experience

Evenings/weekends availability

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment