Front Desk

Holiday-Inn-Express-and-Suite; Chambersburg (Franklin County); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on rooms and ameni

Opportunities for advancement

Professional development

Positive and supportive work env

Job summary

Holiday Inn Express and Suites in Chambersburg, PA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and respond to guest requests with professionalism.

You will handle phone inquiries, arrange restaurant or tour bookings, and assist with events while maintaining a clean, welcoming lobby. This role requires strong communication and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Experience in front desk or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and reservation software.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as bookings and restaurant reservations.
• Assist with check-in/check-out, payments and issuing keys.
• Answer phone calls and online inquiries promptly.
• Assist with organizing events and meetings and handle guest concerns.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Reservation systems

Tools

Reservation software

MS Office

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment