Front Desk Agent

FAIRFIELD INN METAIRIE, LA; Metairie (LA); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Employee discounts on hotel rooms and.

Opportunities for advancement within,"

Professional development opportunities

Positive and supportive work环境

Résumé du poste

Fairfield Inn Metairie LA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs in a fast-paced hotel setting.

The role emphasizes strong customer service, clear communication, and the ability to multitask during peak times. Training on our reservation system and hotel procedures will be provided; evening/weekend availability is required.

Qualifications

• Previous front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficient with computer systems and reservations software.

Responsabilités

• Manage reservations and guest check-in/out with a computerized system.
• Respond to guest requests such as tours or restaurant bookings.
• Handle payments and issue room keys during check-in/out.
• Answer calls and online inquiries promptly.
• Assist with organizing events and meetings.
• Address guest complaints professionally.
• Perform light cleaning duties.
• Other duties as assigned.

Connaissances

Customer service

Communication

Interpersonal skills

Multitasking

Outils

Microsoft Office

Description du poste

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment