Front Desk

DoubleTree by Hilton; Dothan (AL); Presencial; USD 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Employee discounts on hotel rooms

Advancement opportunities

Professional development

Positive work environment

Descripción de la vacante

The DoubleTree by Hilton Hotel Toronto Airport West is seeking a friendly Front Desk Agent to join our team. You will manage reservations, check guests in and out, and respond to guest inquiries with professional service.

This role requires strong communication and multitasking abilities in a fast-paced hotel environment, with availability for evenings, weekends, and holidays as needed.

Formación

• Previous front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Able to multitask in a high-volume environment.
• Proficient with reservation systems and Microsoft Office.
• Flexible evenings, weekends, and holidays.

Responsabilidades

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Conocimientos

Front desk experience

Customer service

Communication

Multitasking

Reservations software

Herramientas

Reservation software

Descripción del empleo

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment