Front Desk Agent - Flexible Schedule and Travel Perks

Shaner Group; Neenah (WI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k)

Hotel travel benefits

Job summary

Shaner Hotels in Neenah, Wisconsin is seeking a friendly Guest Services Associate to welcome guests at the DoubleTree by Hilton Neenah. You will handle check-ins and check-outs, assist guests with information, and help ensure a memorable stay.

We value customer service experience, clear communication, and the ability to work flexible shifts, including weekends and holidays. Bilingual English/Spanish is a plus and benefits include 401(k) and travel perks.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Shaner Hotels in Neenah, Wisconsin is seeking a friendly Guest Services Associate to welcome guests at the DoubleTree by Hilton Neenah. You will handle check-ins and check-outs, assist guests with information, and help ensure a memorable stay.

We value customer service experience, clear communication, and the ability to work flexible shifts, including weekends and holidays. Bilingual English/Spanish is a plus and benefits include 401(k) and travel perks.