Front Desk Supervisor | Neenah DoubleTree

Shaner Group; Neenah (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Shaner Hotels at the DoubleTree by Hilton Neenah is seeking a Front Desk Supervisor to oversee daily front desk operations and deliver outstanding guest service in the Neenah, Wisconsin location. The role supports staff by providing scheduling, hiring, and training while ensuring adherence to hotel standards.

The ideal candidate has experience in guest services, strong communication skills, and a willingness to work a flexible schedule including weekends and holidays.

Qualifications

• Minimum one year experience in a similar position.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Supervise all Front Desk functions in line with hotel standards.
• Direct, implement and maintain a strong service and management philosophy for staff.
• Assist with front desk scheduling, hiring, and training.
• Respond to guest reviews, requests and surveys and provide service recovery as necessary.

Skills

Guest service

Bilingual English/Spanish

Communication

Education

High school diploma

Job description

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Respond to guest reviews, requests and surveys and provide service recovery as necessary.
• Assist with front desk scheduling, hiring, and training.
• Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position.Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About the Team

Shaner Hotels has an exciting opportunity at the DoubleTree by Hilton Neenah! Located near the scenic Neenah Riverwalk, our hotel offers guests a contemporary and comfortable stay in the heart of downtown Neenah, Wisconsin.

The DoubleTree by Hilton Neenah features The Forge Kitchen and Parlor, offering delicious American cuisine along with an impressive selection of craft beers, bourbons, scotches, and handcrafted cocktails. With a vibrant downtown location and a commitment to exceptional service, this is the ideal destination for guests visiting the Neenah area.

If you're passionate about hospitality and looking for an opportunity to grow your career, DoubleTree by Hilton Neenah is the perfect place to join the Shaner Hotels family. Become part of a team dedicated to creating memorable guest experiences, delivering outstanding service, and building a rewarding hospitality career.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

• Job Identification 237070
• Posting Date 10/30/2026, 09:56 PM
• Locations 123 E Wisconsin Ave, Neenah, WI, 54956, US (On-site)