Front Desk Supervisor | Neenah DoubleTree

SHANER; Neenah (WI); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Shaner Hotels operates the DoubleTree by Hilton Neenah, inviting applicants to join a team focused on delivering outstanding hospitality and memorable guest experiences. This role supports front desk operations and supervises staff to ensure smooth service during varied shifts.

Located at 123 E Wisconsin Ave, Neenah, WI, the position emphasizes guest satisfaction, payment processing, and collaboration with hotel teams to maintain high standards of cleanliness and organization.

Qualifications

• Minimum one year experience in a similar position.
• Prior supervisory experience is a plus.
• Ability to communicate clearly with guests, management and co-workers.
• High school graduate or equivalent; some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for guests.

Responsabilités

• Supervise all aspects of Front Desk functions according to hotel standards.
• Direct, implement and maintain a strong service and management philosophy guiding staff.
• Maintain knowledge of hotel features, room types, rates, availability, and arrivals/departures.
• Assist staff with their job functions to ensure optimum guest service.
• Monitor cleanliness, sanitation and organization of assigned areas.
• Present guest folios and process payments in line with policies.
• Respond to guest reviews and requests, providing service recovery as needed.
• Assist with front desk scheduling, hiring and training.

Connaissances

Guest service experience

Bilingual English/Spanish

Formation

High school diploma

Description du poste

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Respond to guest reviews, requests and surveys and provide service recovery as necessary.
• Assist with front desk scheduling, hiring, and training.
• Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position.Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About the Team

Shaner Hotels has an exciting opportunity at the DoubleTree by Hilton Neenah! Located near the scenic Neenah Riverwalk, our hotel offers guests a contemporary and comfortable stay in the heart of downtown Neenah, Wisconsin.

The DoubleTree by Hilton Neenah features The Forge Kitchen and Parlor, offering delicious American cuisine along with an impressive selection of craft beers, bourbons, scotches, and handcrafted cocktails. With a vibrant downtown location and a commitment to exceptional service, this is the ideal destination for guests visiting the Neenah area.

If you're passionate about hospitality and looking for an opportunity to grow your career, DoubleTree by Hilton Neenah is the perfect place to join the Shaner Hotels family. Become part of a team dedicated to creating memorable guest experiences, delivering outstanding service, and building a rewarding hospitality career.

About Us

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Job Info

• Job Identification 237070
• Posting Date 10/30/2026, 09:56 PM
• Locations 123 E Wisconsin Ave, Neenah, WI, 54956, US (On-site)