Airport-Connected Front Desk Agent | Guest Services Pro

Frontier Hospitality Group; Moline (IL); On-site; USD 20,664 - 22,041; Part time

Job summary

Frontier Hospitality Group is looking for a Front Desk Guest Service Agent for our Holiday Inn Express in Moline, IL. This role requires providing high-quality customer service, handling guest reservations, and shuttling guests to and from the airport.

Qualified candidates should have previous hotel or customer service experience, as well as proficiency in Microsoft Office. The position offers $15.00 - $16.00 per hour and requires weekend availability.

Qualifications

• Previous hotel or relevant customer service experience.
• Ability to work weekends and holidays.

Responsibilities

• Provides high-quality customer service.
• Handles guest reservations.
• Answers and transfers phone calls.
• Handles guest check-ins and outs along with questions, complaints, etc.
• Shuttles the guests to and from the airport.

Skills

Customer service

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Frontier Hospitality Group is looking for a Front Desk Guest Service Agent for our Holiday Inn Express in Moline, IL. This role requires providing high-quality customer service, handling guest reservations, and shuttling guests to and from the airport.

Qualified candidates should have previous hotel or customer service experience, as well as proficiency in Microsoft Office. The position offers $15.00 - $16.00 per hour and requires weekend availability.