Front Desk Experience Lead - Guest Service Pro

The Camby, Autograph Collection; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Teledoc service

Job summary

The Camby, Autograph Collection in Phoenix, AZ is seeking a Front Desk Agent to warmly welcome guests and manage timely check-ins and check-outs. You will be the first point of contact, guiding guests with local recommendations and hotel amenities while coordinating with other departments for a seamless stay.

Ideal candidates bring customer service experience, strong communication, cash handling skills, and the ability to stay calm under pressure in a fast-paced environment.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and demonstrated experience with hotel property management software.
• Outstanding organizational and multitasking skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional guest service at check-in and check-out.
• Respond to guest inquiries and resolve issues with professionalism.
• Offer informed recommendations on local attractions and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Process cash and credit card transactions accurately.
• Demonstrate attention to detail and proactivity in guest satisfaction.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Multitasking

Flexibility

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

The Camby, Autograph Collection in Phoenix, AZ is seeking a Front Desk Agent to warmly welcome guests and manage timely check-ins and check-outs. You will be the first point of contact, guiding guests with local recommendations and hotel amenities while coordinating with other departments for a seamless stay.

Ideal candidates bring customer service experience, strong communication, cash handling skills, and the ability to stay calm under pressure in a fast-paced environment.