Front Desk Agent - First Shift - Weekends required

HIX FORT WAYNE LODGING LLC; Fort Wayne (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Career advancement opportunities

Competitive compensation

Job summary

HIX FORT WAYNE LODGING LLC is seeking a positive Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and coordinate with housekeeping to optimize room availability while handling payments.

Key duties include taking reservations, answering inquiries via phone/email/in person, building rapport with guests, and maintaining accuracy and health standards. Weekend availability is required.

Qualifications

• Friendly and outgoing personality
• Proficient in English; knowledge of other languages is a plus
• Familiarity with hospitality industry standards
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds

Responsibilities

• Monitor knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly demeanor

Proficient in English

Hospitality standards

Computer literacy

Customer-focused problem solving

Lift 30 pounds

Job description

Benefits:

• Employee discounts
• Paid time off
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

Benefits/Perks

• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Must be able to work on the weekends
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds