Front Desk Agent- Evening Shift

SMI Hotel Group; Virginia (MN); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K with company match

Hotel discounts

Paid holidays

Early access to earned wages

Job summary

SMI Hotel Group seeks a friendly Front Desk Agent to welcome guests, manage check-ins and check-outs efficiently, and provide information about rooms, rates, and available amenities. The position requires availability for the 3:00 PM–11:00 PM shift and a commitment to delivering memorable service that makes every stay welcoming.

You will handle cash and credit card transactions, balance cash drawers, and assist guests with reservations and questions.

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

Responsibilities

• The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Skills

Customer service

Communication

Organizational skills

Tools

OnQ/Opera software

Job description

We are looking to add an upbeat, enthusiastic Front Desk Agent to join our team. This position requires availability to work the 3:00 PM-11:00 PM shift while providing great service and a memorable experience for our guests.

Benefits for the Front Desk Agent

• Health, dental and vision insurance (full-time employees)
• Paid Time Off (full-time and part-time employees)
• 401K plan with company match (full-time and part-time employees)
• Hotel discounts (full-time and part-time employees)
• Paid holidays (full-time employees)
• Early access to earned wages

Responsibilities

• The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
• Provide information about our hotel, available rooms, rates, and amenities
• Assist guests and resolve guest challenges to ensure 100% guest satisfaction
• Accurately conduct all cash handling and credit card processing activities
• Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
• Perform any other job related duties as assigned

Desirable Qualifications for the ideal Front Desk Agent

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk agent, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.