Front Desk Agent: Elevate Guest Experience

Gabriel Group; Durango (CO); On-site; USD 23,000 - 26,000; Full time

Job summary

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent in Durango, CO. The role focuses on delivering exceptional guest experiences from check-in to check-out, with emphasis on friendly service, problem solving, and efficient front desk operations.

The position requires strong communication and a professional attitude in a fast-paced hotel environment. Training will cover reservations, loyalty programs, and cross-department coordination.

Qualifications

• Previous customer service experience preferred but not required.
• Strong communication and interpersonal skills are essential.
• Ability to provide friendly, professional service in a fast-paced environment.

Responsibilities

• Greet guests and manage check-in/check-out with a friendly, professional demeanor.
• Process reservations, modifications, and cancellations per policy.
• Promote hotel programs and loyalty memberships to guests.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High school diploma

Job description

Midas Hospitality is seeking a Front Desk Agent / Guest Services Agent in Durango, CO. The role focuses on delivering exceptional guest experiences from check-in to check-out, with emphasis on friendly service, problem solving, and efficient front desk operations.

The position requires strong communication and a professional attitude in a fast-paced hotel environment. Training will cover reservations, loyalty programs, and cross-department coordination.