Guest Services/Front Desk Agent | Dublin AC Hotel

Shaner Group; Dublin (OH); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Shaner Group is seeking a front desk associate to deliver exceptional guest services, manage check-in and check-out, and handle payments in a professional manner at our Dublin, OH property.

The role requires strong communication, a willingness to assist guests, and familiarity with computer systems. Bilingual English/Spanish is a plus, with knowledge of local attractions valued to assist guests.

Formación

• High school graduate or equivalent.
• Must be 18+ due to alcohol sales in the Market.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsabilidades

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Conocimientos

Customer service

Communication

Bilingual English/Spanish

Educación

High school diploma

Herramientas

Computer experience

Descripción del empleo

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent. Must be 18+ due to alcohol sales in the Market.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.