Front Desk Agent

Driftwood Hospitality Management; Rockwall (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality company in Rockwall, Texas is looking for a Front Desk Agent to greet and register guests while providing exceptional service to ensure a memorable stay. Responsibilities include handling cash, resolving guest issues, and executing the check-in and check-out processes. The ideal candidate will have strong communication skills and a friendly demeanor, with a commitment to upholding high service standards. This full-time position offers an entry-level opportunity in a dynamic hospitality environment.

Qualifications

• Must greet guests with a friendly welcome.
• Requires ability to handle cash and balance house bank.
• Experience in customer service preferred.

Responsibilities

• Greet customers with a friendly welcome.
• Complete the registration process for guests.
• Handle guest complaints and resolve issues.

Skills

Customer service

Communication skills

Problem-solving

Basic arithmetic

Cash handling

Job description

Join to apply for the Front Desk Agent role at Driftwood Hospitality Management

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Job Summary

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, ensuring the guest has an exceptional experience to meet the hotel’s high standards of quality.

Essential Job Functions

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details including number of guests and room rate. Make appropriate room selections based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at checkout and ensure guest satisfaction. In the event of dissatisfaction, research and attempt to resolve the problem within established guidelines, possibly escalating to a supervisor.
• Field guest complaints, conduct thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance to resolve problems such as price conflicts, insufficient heating, or air‑conditioning. Remain calm and alert during emergency situations and heavy hotel activity. Plan and implement detailed steps using experienced judgment and discretion. Keep corridors and service areas neat at all times.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment.
• Report unsafe conditions to supervisor/manager.
• Report accidents, injuries, near‑misses, property damage or loss to supervisor.
• Provide a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well‑groomed appearance, as outlined in the team member handbook.
• Assist other Front Desk Personnel when needed.
• Perform any related duties as requested by supervisor/manager.

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing – Industry: Hospitality