Front Desk Agent: Create WOW Moments & Travel Perks

Pyramid Global Hospitality; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for the Cambria Hotel Austin Downtown. You will greet guests, check them in/out, and be the first point of contact, delivering exceptional service and sharing local insights.

Join a team that values guest satisfaction, professional development, and growth opportunities across a portfolio of properties. The position requires a welcoming personality, strong communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Outgoing, engaging personality with a strong guest focus.
• Excellent verbal and written communication skills.
• Basic computer skills; familiarity with POS systems is a plus.
• Ability to work in a fast-paced environment, including weekends and holidays.

Responsibilities

• Assist guests with check-in/check-out and provide information about hotel amenities and local area.
• Create a positive first impression and deliver exceptional customer service.
• Process payments, verify guest information, and handle guest requests accurately.
• Resolve guest issues promptly to ensure a memorable stay and WOW moments.
• Coordinate with other departments to fulfill special requests and maintain smooth operations.

Skills

Customer service

Communication

Engaging personality

Computer skills

Fast-paced environment

Shift flexibility

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent for the Cambria Hotel Austin Downtown. You will greet guests, check them in/out, and be the first point of contact, delivering exceptional service and sharing local insights.

Join a team that values guest satisfaction, professional development, and growth opportunities across a portfolio of properties. The position requires a welcoming personality, strong communication, and the ability to manage multiple tasks in a fast-paced environment.