Front Desk Agent - Create WOW at Virginia Guesthouse

Pyramid Global Hospitality; Virginia; On-site; USD 22,000 - 31,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for the Virginia Guesthouse, opening April 2026. The role involves greeting guests, checking in, answering questions about the hotel and local area, and ensuring a WOW guest experience in a fast-paced setting.

Compensation is $19.00 per hour. Candidates should be outgoing, with strong verbal and written communication skills, and available for varied shifts including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Outgoing personality

Verbal communication

Written communication

Computer skills

Customer service

Team collaboration

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent for the Virginia Guesthouse, opening April 2026. The role involves greeting guests, checking in, answering questions about the hotel and local area, and ensuring a WOW guest experience in a fast-paced setting.

Compensation is $19.00 per hour. Candidates should be outgoing, with strong verbal and written communication skills, and available for varied shifts including weekends and holidays.