Front Desk Agent — Create Memorable Stays & Growth

Hilton Mystic; Somerville (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discounts

401(k) retirement plan

Vacation time

Sick time (PT)

Parking

Job summary

The Holiday Inn Boston Cambridge Area is seeking a Front Desk Agent in Somerville, MA. You will be the first point of contact for guests, ensuring a welcoming and comfortable stay with friendly service and attention to detail.

Responsibilities include greeting guests, checking in/out, handling inquiries, managing reservations, coordinating with housekeeping, processing payments, and promoting hotel services.

Qualifications

• Minimum of 1 year experience in guest service or hospitality.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and a positive attitude.
• Proficiency with computers and reservation software is a plus.
• Availability to work mornings, afternoons and evenings, weekends, and holidays.
• Full-time/Part-time openings.

Responsibilities

• Greet and welcome guests upon arrival and departure in a professional and courteous manner.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.
• Manage reservations, cancellations, and room assignments using the hotel’s reservation system.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Process payments and handle billing transactions securely and accurately.
• Maintain cleanliness and organization of the front desk area.
• Promote hotel services, amenities, and local attractions for guests.

Skills

Guest service

Communication

Multitasking

Problem solving

Reservation software

Tools

Reservation system

Job description

The Holiday Inn Boston Cambridge Area is seeking a Front Desk Agent in Somerville, MA. You will be the first point of contact for guests, ensuring a welcoming and comfortable stay with friendly service and attention to detail.

Responsibilities include greeting guests, checking in/out, handling inquiries, managing reservations, coordinating with housekeeping, processing payments, and promoting hotel services.