Front Desk Agent

Hilton Mystic; Somerville (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discounts

401(k) retirement plan

Vacation time

Sick time (PT)

Parking

Job summary

The Holiday Inn Boston Cambridge Area is seeking a Front Desk Agent in Somerville, MA. You will be the first point of contact for guests, ensuring a welcoming and comfortable stay with friendly service and attention to detail.

Responsibilities include greeting guests, checking in/out, handling inquiries, managing reservations, coordinating with housekeeping, processing payments, and promoting hotel services.

Qualifications

• Minimum of 1 year experience in guest service or hospitality.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and a positive attitude.
• Proficiency with computers and reservation software is a plus.
• Availability to work mornings, afternoons and evenings, weekends, and holidays.
• Full-time/Part-time openings.

Responsibilities

• Greet and welcome guests upon arrival and departure in a professional and courteous manner.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.
• Manage reservations, cancellations, and room assignments using the hotel’s reservation system.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Process payments and handle billing transactions securely and accurately.
• Maintain cleanliness and organization of the front desk area.
• Promote hotel services, amenities, and local attractions for guests.

Skills

Guest service

Communication

Multitasking

Problem solving

Reservation software

Tools

Reservation system

Job description

Join the team at Holiday Inn Boston Cambridge Area as a Front Desk Agent inSomerville, MA. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences that keep our guests coming back.

Responsibilities

• Greet and welcome guests upon arrival and departure in a professional and courteous manner.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction.
• Manage reservations, cancellations, and room assignments using the hotel’s reservation system.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Process payments and handle billing transactions securely and accurately.
• Maintain cleanliness and organization of the front desk area.
• Promote hotel services, amenities, and local attractions for guests.

Requirements

• Minimum of (1) year experience in guest service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving skills and a positive attitude.
• Proficiency with computers and reservation software is a plus.
• Availability to work mornings, afternoons and evenings, weekends, and holidays.
• Full-time/Part-time openings

Benefits

• Competitive hourly wage of $19.00-$19.00 paid bi-weekly.
• Opportunities for career growth and advancement within the company.
• Employee discounts on hotel stays and amenities.
• Supportive and inclusive team environment.
• Medical, Dental and Vision insurance (Part-time Dental & Vision only)
• Optional supplemental insurances
• 401(k) retirement plan
• Vacation and personal time
• Sick time for part-time only
• Free employee parking

About the Company

The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality to both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.

We are an Equal Opportunity Employer.