Front Desk Agent: Craft Memorable Guest Experiences

ADP, Inc.; Loma Linda (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Courtyard Loma Linda is seeking Front Desk Agents to be the first point of contact for guests, delivering warm, professional service 24/7. You will handle check-in/check-out, manage reservations, and promote hotel amenities to enhance guest experiences.

Qualifications include 1 year of front desk or customer service experience, strong communication skills, and proficiency with PMS systems. Flexible availability for nights, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent required; hospitality coursework preferred.
• Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred).
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice Advantage, or IHG Opera Cloud preferred).
• Excellent verbal and written communication skills; strong organizational skills.

Responsibilities

• Greet guests warmly and manage check-in/check-out procedures according to brand standards.
• Balance cash, card, and room charges; verify payments in the PMS.
• Promote hotel amenities and local attractions to guests.
• Resolve guest issues promptly with empathy and discretion and escalate when needed.
• Maintain clear, accurate guest records in the Front Desk Log and communicate with related departments.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Education

High school diploma

Tools

PMS systems Hilton OnQ/PEP

Marriott FOSSE

Choice/ADVANTAGE

IHG Opera Cloud

Job description

Courtyard Loma Linda is seeking Front Desk Agents to be the first point of contact for guests, delivering warm, professional service 24/7. You will handle check-in/check-out, manage reservations, and promote hotel amenities to enhance guest experiences.

Qualifications include 1 year of front desk or customer service experience, strong communication skills, and proficiency with PMS systems. Flexible availability for nights, weekends, and holidays is required.