Front Desk Agent (Part-Time) | Hotel Leo

Columbia Hospitality, Inc.; Bellingham (WA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Holiday pay

Medical, dental, vision

401K

Discounted lodging

Referral bonus

Employee assistance program

Volunteer opportunities

Online learning platform

Job summary

Hotel Leo in Bellingham is seeking a Part-Time Front Desk Agent to handle guest check-in and check-out, issue keys, manage room credits, and address guest requests with professionalism.

You will support the Guest Services and Front Office teams, operate the property management system, and resolve issues quickly to ensure memorable stays. A positive, up-for-anything attitude and hospitality experience are a plus; weekend availability preferred.

Qualifications

• Previous hospitality front desk experience preferred.
• Strong communication and problem-solving skills.
• Ability to work part-time hours and weekends.

Responsibilities

• Handle guest check-in and check-out efficiently per hotel procedures.
• Process room credits and issue keys; explain hotel services to guests.
• Resolve guest issues promptly and with professionalism, aiming for memorable experiences.
• Assist with financial and service-related tasks for the Front Office team.

Skills

Front desk procedures

Property management system

PBX/Radio

Guest relations

Tools

PBX system

Radio paging system

Job description

Front Desk Agent (Part-Time) | Hotel Leo

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Let's start off with the most important part - what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Rate: $20.00
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and