Front Desk Agent (PT) | The SOMM Hotel & Spa

Columbia Hospitality, Inc.; Woodinville (WA); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Paid time off

Holiday pay

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

The SOMM Hotel & Spa in Woodinville, WA seeks a part-time Front Desk Agent to efficiently handle check-ins and check-outs, issue keys, and resolve guest requests. You will support the Guest Services team with financial tasks and guest service excellence while delivering a memorable guest experience.

Ideal candidates have at least 1 year of front desk hospitality experience, cash handling and POS familiarity, and strong communication skills; WA MAST certification is preferred.

Qualifications

• 1+ year front desk hospitality experience preferred.
• Cash handling & POS system preferred.
• Strong written and verbal communication skills required.
• WA MAST Certified.

Responsibilities

• Possesses a working knowledge of the front desk and handles check-in/check-out per hotel procedures.
• Proficient with Marriott management systems such as Lightspeed and GXP.
• Operates the PBX and Radio paging system as required.
• Establishes guest credit at check-in and issues room keys while orienting guests to property services.
• Manages guest issues with discretion and professionalism, escalating to management as needed.
• Follow up with guests and team members to ensure satisfaction.
• Makes restaurant, transportation, activity, or entertainment reservations for guests.
• Weekend availability is required.

Job description

Front Desk Agent (PT) | The SOMM Hotel & Spa

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can't wait to return.

Let’s start off with the most important part - what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay: $23/hr
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Columbia Hospitality Discounted Lodging, Dining, Spa, Golf, and Retail plus an additional discount with Marriott EXPLORE (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel."

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with Marriott management system such as Lightspeed and GXP.
• Operate the PBX and Radio paging system according to procedures.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
• Weekend availability required.

What You Bring

• 1+ year of front desk hospitality experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.
• WA MAST Certified.

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.