Night Auditor

Columbia Hospitality, Inc.; Bozeman (MT); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Paid time off

Holiday pay

Daily pay

Referral bonus

Discounted lodging/dining/spa

Employee assistance program

Volunteer opportunities

Job summary

The Lark in Bozeman is seeking a Night Auditor to manage overnight front desk operations and financial reconciliation. You will ensure guest data confidentiality, assist guests and vendors, and maintain a secure environment on shift.

Ideal candidates have 1+ year hospitality experience, cash handling and POS familiarity, and strong communication skills. A bilingual English/Spanish ability is preferred. This role offers a values-driven culture and growth opportunities.

Qualifications

• Minimum 1 year hospitality experience required.
• Strong written and verbal communication skills; bi-lingual (English/Spanish) preferred.
• Experience with cash handling and POS systems preferred.
• Ability to maintain confidentiality of guest information and hotel data.
• Strong problem solving and conflict resolution skills.

Responsibilities

• Oversee night operations including front desk and financial reconciliation.
• Ensure front desk activities meet established standards and goals.
• Protect guest information and hotel data confidentiality.
• Assist guests, team members, and vendors during shift.
• Maintain a safe and secure environment and report security concerns.
• Resolve guest issues promptly and professionally.
• Monitor guest concerns to plan corrective actions.
• Communicate with all departments about updates and issues.
• Keep front office, lobby, storage areas clean and organized.
• Ensure all equipment is functioning and used properly.
• Perform property walks to monitor guest safety and security.

Skills

Cash handling

Point of Sale (POS) system

Customer service

Bilingual (English/Spanish)

Computer skills (MS Office)

Tools

POS system

Job description

Night Auditor | The Lark

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: $23.00 to $24.00 DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel." Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.

What You Bring

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace.