Front Desk Agent

Residence Inn- East Greenbush; Town of East Greenbush (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan

Job summary

Residence Inn East Greenbush is seeking a Front Desk Agent to assist guests efficiently, courteously, and professionally at the hotel desk. The role requires flexibility for weekends/holidays and involves promoting hotel services and ensuring guest satisfaction.

The ideal candidate will have a high school diploma or equivalent, strong typing and computer skills, and excellent interpersonal abilities to handle guest inquiries and transactions with accuracy.

Qualifications

• High school diploma or equivalent preferred.
• Typing and basic computer aptitude required.
• Strong interpersonal communication and customer service skills.
• Good reading, writing and basic math abilities.

Responsibilities

• Check guests in promptly and courteously using upselling techniques.
• Check guests out and process payments according to policies.
• Answer guest questions and provide information on local attractions and hotel services.
• Respond to guest requests and resolve complaints to maintain satisfaction.
• Assist with reservations and coordinate with the reservations center as needed.
• Handle front desk cash handling, postings, and cashier reports.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Math abilities

Phone etiquette

Education

High school diploma or equivalent

Job description

COME AND JOIN OUR AMAZING TEAM!Most positions do require weekend and holiday availability.We are pleased to share the benefit options that we offer:Paid Time Off401K InvestmentReferral BonusAssociate Development Plan OpportunitiesInternal Promotion OpportunitiesMedical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associatesAssociate Travel Program DiscountsFront Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.Duties to include, but not limited to:Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and procedures.Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Books guest reservations or coordinates with reservation center.Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.Issues, controls and releases guest safe-deposit boxes.