Reservations Agent

The Lodge at Whitefish Lake; Whitefish (MT); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

$50 rooms at any of our properties (in

discount rates at spa, restaurant, and

Job summary

The Lodge at Whitefish Lake in Montana is seeking a Reservations Agent to help guests book their getaways. This full-time, in-person role requires answering calls and emails, processing reservations, and delivering our Signature Service standards.

Applicants should have a High School diploma or equivalent, hospitality experience is a plus, and strong communication. Training provided; benefits include paid holidays and staff discounts.

Qualifications

• High School diploma or equivalent.
• Experience in hospitality is an asset.
• Familiarity with Whitefish and local attractions is an asset.

Responsibilities

• Handle reservation requests via phone and email according to protocols.
• Respond to guest questions and provide information about the property and area.
• Follow established policies and Signature Service protocols.
• Maintain a tidy workstation and complete daily checklists.

Skills

Communication

Reservation handling

Attention to detail

Guest service

Education

High School diploma or equivalent

Tools

Reservation systems

Job description

We are looking for a Reservation Agent to help our guests book their dream getaway! All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

Averill Hospitality is seeking a Reservations Agent to join our Reservations Team Full-Time and In-Person at $19 - $21 Hourly DOE.

Averill Hospitality is a family‑owned parent company to several properties, such as The Lodge at Whitefish Lake Resort, Firebrand Hotel, Whitefish Riverfront Hotel, and many more. Our customer experience focuses on authentic Montana hospitality that creates lasting memories.

Principle Responsibilities and Position Purpose

A Reservations Agent is responsible for fulfilling reservation requests and questions via phone and email and according to established protocols.

A key role for every Averill Hospitality Team Member is to serve as an ambassador of the company and its properties, positively engaging owners, guests, and the community at every opportunity.

Main Duties and Responsibilities

• Be present and available for reservations calls, spending the shift managing requests for new reservations, modifications to existing reservations, and responding to general questions about the property and the area.
• Secure new and modify existing reservations with high attention to detail and in accordance with established policies, following the Signature Service protocols for success.
• Check emails, respond in a timely and appropriate manner, and file according to established processes.
• Maintain a clean and tidy workstation.
• Complete the daily checklist and communicate any challenges and/or opportunities to the department leadership.

Specific Job Knowledge, Skills, and Abilities

• Desire to provide exceptional guest experiences, a passion for quality, and attention to detail. Responds promptly to guests needs and takes ownership of the overall guest experience.
• Strong communication skills.
• Exhibit an attitude that encourages an open, stimulating, and trusting environment that reflects our Company Mission, Brand Promise, and Values.
• Computer literacy and the ability to learn programs and systems are integral to the role.
• Must be alert, able to interpret and follow instructions and guidelines set by the hotel's policy and procedures, keep commitment, and complete tasks of time.

Qualification Standards

Education

• High School diploma or equivalent

Experience, Licenses or Certificates

• Experience in the hospitality industry is an asset
• Familiarity with Whitefish and local attractions is an asset

Schedule / Holidays / PTO

This position requires regular, reliable, and punctual attendance. A Reservations Agent may be scheduled to work up to 8‑hours a day between the hours of 7 a.m. and 7 p.m. any day of the week, in accordance with business needs. Working evenings, weekends, and holidays is required. This position is in‑person in our office at the Lodge at Whitefish Lake. A Reservations Agent will typically be available during peak seasons.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Averill Hospitality offers full time, year‑round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.