Front Desk Agent

Firebrand; Whitefish (MT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Room discount

Spa discount

Restaurant discount

Retail discount

Job summary

The Firebrand Hotel in downtown Whitefish is seeking a full-time Front Desk Agent to join our Front Desk Team at $20 hourly. Excellent communication and computer skills are required, with a focus on guest satisfaction and professional conduct.

Experience with resort software or RDP is a plus. The role includes shifts that may include evenings and weekends, with benefits and employee discounts available through Averill Hospitality.

Qualifications

• Excellent communication skills both in person as well as over the telephone.
• Computerliterate.
• Excellent verbal and written skills.
• Formerwork with resort computer systems and/or RDP a plus.
• Abilityto maintain strict confidentiality of classified information.
• Requiredto act as a sales representative.
• Mustpossess excellent business sense and high professional ethics.
• Mustpossess a high regard for customer service and employee relations.

Responsibilities

• Acts as a guest customer service agent, reservations and front office general worker.
• Deal closely with all aspects of the department to ensure guest satisfaction.
• Lodge tasks (as assigned by MOD and department management), including but not limited to shuttle scheduling, e-mail information requests, guest packages, lost and found and retail sundries.
• Work closely with housekeeping, concierge and valet.
• Work with resort software, office equipment and phone switchboards.
• Be flexible and available for shifts.

Skills

Communication skills

Computer literacy

Verbal communication

Written communication

Sales ability

Discretion

Customer service mindset

Professional ethics

Tools

RDP

Resort software

Job description

The front desk is the first stop to an amazing stay! Allemployees receive perks of $50 rooms at any of our properties, and discountrates at our spa, restaurant, and retail.

The Firebrand Hotel, located in downtownWhitefish, is seeking a FULL-TIME Front Desk Agent towork with our Front Desk Team at $20 hourly.

In our employees, we look for a passion to anticipate andmeet our guests' needs and an insatiable desire to attain the highest levels ofquality and service in all areas of the hotel. Interact with guests in acourteous and efficient manner, with an eye for detail and high job standards.English verbal communication skills; second language a plus.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

Acts as a guest customer service agent, reservations andfront office general worker. Deal closely with all aspects of the department toensure guest satisfaction. Lodge tasks (as assigned by MOD and departmentmanagement), including but not limited to shuttle scheduling, e-mailinformation requests, guest packages, lost and found and retail sundries. Workclosely with housekeeping, concierge and valet. Work with resort software,office equipment and phone switchboards. Be flexible and available for shifts.

Requirements:

• Excellentcommunication skills both in person as well as over the telephone.
• Computerliterate.
• Excellentverbal and written skills.
• Formerwork with resort computer systems and/or RDP a plus.
• Abilityto maintain strict confidentiality of classified information.
• Requiredto act as a sales representative.
• Mustpossess excellent business sense and high professional ethics.
• Mustpossess a high regard for customer service and employee relations.

The Front Desk Agent position is expected to normally keep a5 day a week schedule, including evenings and weekends, 40 hours per week canbe expected, however it can be depending on the business needs of the front desk.

OUR COMPANY

Firebrand, an Averill Hospitality Hotel, is DowntownWhitefish, leisure and business destination. The Hotel is located at a mainintersection in downtown Whitefish and 15 minutes from Whitefish Ski Resort.Our customer experience focuses on authentic Montana hospitality that createslasting memories. The Hotel is one of several family-owned businesses underAverill Hospitality.

Firebrand, part of Averill Hospitality, offers part- andfull-year employment, competitive compensation, and a full benefitspackage including paid holidays, paid time off, insurance, and companydiscounts in Whitefish, Montana's premier leisure and outdoor activitydestination on the shores of Whitefish Lake.

Averill Hospitality provides equal employmentopportunities to all employees and applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race, color,religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any othercharacteristic protected by federal, state, or local laws. This policy appliesto all terms and conditions of employment, including recruiting, hiring,placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation, and training.