Front Desk Agent - Guest Experience & Perks

The Firebrand Hotel; Whitefish (MT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

$50 rooms at any of our properties

Discount rates at spa, restaurant, and

Retail discounts

Job summary

The Firebrand Hotel, located in downtown Whitefish, is seeking a FULL-TIME Front Desk Agent to work with our Front Desk Team at $20 hourly.

We value a passion to anticipate and meet guests' needs with high levels of quality and service. English verbal communication is required; a second language is a plus. This role involves reservations, front office tasks, and coordinating with housekeeping, concierge and valet services.

Qualifications

• Excellent communication skills both in person as well as over the telephone.
• Computer literate.
• Excellent verbal and written skills.
• Former work with resort computer systems and/or RDP a plus.
• Ability to maintain strict confidentiality of classified information.
• Required to act as a sales representative.
• Must possess excellent business sense and high professional ethics.
• Must possess a high regard for customer service and employee relations.

Responsibilities

• Acts as a guest customer service agent, reservations and front office general worker.
• Deal closely with all aspects of the department to ensure guest satisfaction.
• Lodge tasks (as assigned by MOD and department management), including but not limited to shuttle scheduling, e-mail information requests, guest packages, lost and found and retail sundries.
• Work closely with housekeeping, concierge and valet.
• Work with resort software, office equipment and phone switchboards.
• Be flexible and available for shifts.

Job description

The Firebrand Hotel, located in downtown Whitefish, is seeking a FULL-TIME Front Desk Agent to work with our Front Desk Team at $20 hourly.

We value a passion to anticipate and meet guests' needs with high levels of quality and service. English verbal communication is required; a second language is a plus. This role involves reservations, front office tasks, and coordinating with housekeeping, concierge and valet services.