Front Desk Supervisor

AVERILL HOSPITALITY EMPLOYMENT; Whitefish (MT); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Room discounts

Spa/restaurant/retail discounts

Full benefits package (paid holidays,

paid time off, insurance, 401(k) match

Job summary

The Lodge at Whitefish Lake, part of Averill Hospitality, is seeking a Front Desk Supervisor to lead the front desk team and keep guest services running smoothly. The role offers $21–$23 hourly, DOE, with perks including room discounts and spa/retail discounts across Averill properties.

As Front Desk Supervisor, you will work alongside the Front Office Manager to guide the team, ensure guest satisfaction, and manage daily operations with a focus on hospitality excellence in Montana.

Qualifications

• High school diploma or GED required; supervisor experience preferred.
• Experience in hospitality is an asset.
• Strong leadership and communication skills.

Responsibilities

• Directly supervise front desk personnel and ensure proper completion of duties.
• Train front office agents and enforce hospitality standards.
• Ensure guest concerns are resolved promptly and properly.
• Maintain all daily, weekly, and period-end checklists as prescribed by Front Office Manager.
• Schedule flexibility including days, evenings, and weekends; Night Audit shifts as needed.

Skills

Leadership

Communication

Hospitality experience

Education

High school diploma/GED

Supervisor experience preferred

Job description

The front desk is the first stop to an amazing stay! The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Front Desk Supervisor to join our Guest Services Team at $21 - $23Hourly DOE. Asour Front Desk Supervisor, you’ll empower and keep the agents flowing smoothlyand organized with hands‑on leadership. All employees receive perks of $50rooms at any of our properties, and discount rates at our spa, restaurant, andretail.

The Lodge at Whitefish Lake, an Averill HospitalityResort, is Montana's premier lakefront, leisure and outdoor activitydestination. The Lodge is a 4-star hotel located only 5 minutes from downtownWhitefish and 10 minutes from Whitefish Ski Resort. Our customer experiencefocuses on authentic Montana hospitality that creates lasting memories. TheHotel is one of several family-owned businesses under Averill Hospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

Directly supervises front desk personnel and ensures proper completion of allfront desk duties. Works closely with the Front Office Manager andOwner/Operator to direct the activities of the front desk, bellman, and valet.

MAIN DUTIES AND RESPONSIBILITIES:

• Responsible for the training of front officeagents, ensuring hospitality standards are maintained.
• Ensure all guest concerns and requests areresolved promptly and properly.
• Ensure the accuracy and completion of all daily,weekly and period end checklists as prescribed by the Front OfficeManager.
• Designated trainer for all Front Officestaff.
• Maintains all Front Desk logs and materialsincluding information binders, phone lists, and training materials.
• Always wear the proper uniform. Requiresall front office associates to always wear proper uniforms.
• Enforces all cash handling and creditpolicies.
• Regular attendance of standup meetings in themorning when the Front Office Manager is absent.
• Schedule flexibility required, days, evening,and weekends, required, Night Audit shifts as needed.
• Red Book Maintenance includes entering allevents and details on a weekly basis, reading all notes, following up on anyoutstanding maintenance concerns, and following up with all guest problems,complaints and requests.
• Updating Event Binder includes keeping allcatering, event calendars, and group turnovers up to date as well as organizingand being sure that this tool is up to speed for all staff to use.
• Maintain all logs including ski ticket logs,patience voucher logs, and package logs. Notifies Front Office Managerwhen inventories are low.
• Be a point of contact for guest billingquestions after checkout when Front Office Manager is not available.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

• Ability to communicate effectively verbally, inwriting, and over the phone, with Staff, Senior Management team members, andOwnership.
• Excellent leadership, interpersonal andproblem-solving skills.
• Ability and willingness to adhere to all AverillHospitality policies and ensure departmental personnel compliance.
• Ability and willingness to work with variousoffice equipment and software systems.
• Valid driver’s license is necessary to aid inshuttles if needed.
• Must maintain a positive influence in thecommunity and positive relations with area vendors.

Competency

Teamwork

Balances team and individualresponsibilities, exhibits objectivity and openness to others’ views, welcomesfeedback, contributes to building a positive team environment, and prioritizesthe team’s success above own interests.

Quality

Meets productivity standards,completes work promptly, strives to increase productivity, works quickly andefficiently.

Guest Service

Responds promptly to guests’needs and takes ownership of the overall guest experience.

Professionalism

Respectably approachesothers, reacts well under pressure, treats others with respect andconsideration regardless of status or position, accepts responsibility for ownactions, follows through on commitments.

Profitability

Makes a conscientious effortto help minimize waste of products, equipment, and supplies to increase thedepartment’s profitability and the entire property.

Leadership

responsible for leading FrontDesk Agents daily to ensure the overall success of the team.

QUALIFICATION STANDARDS

EDUCATION

• High school diploma/GED
• Supervisor experience is preferred.

EXPERIENCE/ LICENSES OR CERTIFICATES

• Experiencein the hospitality industry is an asset.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties.

Averill Hospitality provides equal employmentopportunities to all employees and applicants for employment andprohibits discrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status, genetics,protected veteran status, sexual orientation, gender identity or expression, orany other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions ofemployment, including recruiting, hiring, placement, promotion, termination,layoff, recall, transfer, leaves of absence, compensation, and training.

Work in an amazing destination town surrounded bybreathtaking mountains and spectacular lakes filled with year-round adventure! Enjoyworld class mountain biking, hiking, fishing, ziplining, horseback riding,river rafting, water sports, Glacier National Park, and more. Need housing,then please inquire.